Privacy Policy

Sunbeam Inc. (“Sunbeam,” “we,” “us,” or “our”) provides tools to create and manage websites and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, applications, and Services.

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services. We may update this policy from time to time; the “Last updated” date above reflects the latest revision. Material changes may be communicated through the Services or other reasonable means.

1. Information we collect

1.1 You provide directly

• Account and profile data — such as name, email address, and credentials when you create or access an account.
• Questionnaire and site content — business details, preferences, copy, images, and other materials you submit to generate or customize a site.
• Communications — messages you send us (for example, support requests or launch inquiries).

1.2 Collected automatically

• Device and usage data — such as IP address, browser type, general location derived from IP, pages viewed, referring URLs, and timestamps.
• Cookies and similar technologies — used to operate the Services, remember preferences, and understand how the product is used.

1.3 From third parties

• Authentication providers — if you sign in with a third party (for example, Google), we may receive basic profile information as permitted by your settings with that provider.
• Analytics and infrastructure partners — aggregated or technical data from vendors that help us run, secure, and improve the Services.

2. How we use information

We use information to:

• Provide, operate, and improve the Services, including AI-assisted site generation and hosting features;
• Create and manage your account and authenticate you;
• Respond to requests and provide customer support;
• Monitor reliability, performance, and security, and diagnose technical issues;
• Analyze usage and product trends to improve user experience;
• Send service-related notices and, where permitted, marketing communications (you may opt out of marketing where applicable);
• Comply with law, enforce our terms, and protect rights, safety, and integrity of Sunbeam, users, and the public.

3. AI and automated processing

When you use features that generate or suggest content, your inputs may be processed by Sunbeam and by third-party model providers we use to deliver those features (for example, through an AI gateway or hosting partner). Those providers process data as instructed by us to provide the Services and are bound by contractual obligations where applicable. Do not submit sensitive personal data (such as health information, government ID numbers, or financial account details) unless a feature explicitly requires it and you choose to provide it.

4. Legal bases (where applicable)

If you are in the European Economic Area, the United Kingdom, or similar jurisdictions, we rely on legal bases such as: performance of a contract, legitimate interests (for example, securing and improving the Services, provided those interests are not overridden by your rights), consent where required, and legal obligation.

5. How we share information

We may share information with:

• Service providers — hosting, authentication, database, analytics, email delivery, customer support tooling, payment processing (if applicable), and AI infrastructure partners, who process data on our instructions.
• Analytics — we use analytics tools (such as PostHog) to understand product usage; those vendors may collect device and usage data subject to their policies and our configuration.
• Professional advisors — lawyers, accountants, or insurers where necessary.
• Legal and safety — when required by law, legal process, or to protect rights, privacy, security, or property.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information as “sale” is commonly understood in U.S. state privacy laws.

6. Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the data and legal requirements.

7. Security

We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location, you may have rights to:

• Access, correct, or delete certain personal information;
• Object to or restrict certain processing;
• Withdraw consent where processing is consent-based;
• Request portability of information you provided;
• Lodge a complaint with a supervisory authority.

To exercise applicable rights, contact us using the support or contact options available in the Services or on our marketing website. We may need to verify your request.

9. Children

The Services are not directed to children under 13 (or the age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

10. International transfers

We may process and store information in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

11. U.S. state privacy notices

Residents of certain U.S. states may have additional rights under local law (for example, to know categories of data collected, to request deletion, or to opt out of certain processing). Submit requests through the contact methods we provide; we will not discriminate against you for exercising privacy rights.

12. Contact

For privacy questions or requests, contact us through the support or contact channels listed on our website or in the Sunbeam product.

Our Terms of Service are available at /terms.